SMTP2GO Pricing: Plans, Overage and Add-On Costs

SMTP2GO pricing depends on one number: how many emails you send each month. The live pricing page lists a permanent free plan for 1,000 emails, Starter at $10 per month for 10,000 emails, Professional at $75 per month for 100,000 emails, and custom Premier plans above 3 million. This guide covers each plan, the overage math, add-on fees, billing rules, and how the bill compares with SendGrid, Mailgun, Postmark, and Amazon SES. Prices were checked on October 10, 2026.

Quick Answer: SMTP2GO is free for up to 1,000 emails per month. Starter costs $10 per month ($100 per year) for 10,000 emails. Professional costs $75 per month ($750 per year) for 100,000 emails and adds a dedicated IP.

SMTP2GO Pricing at a Glance

SMTP2GO sells four plan levels, priced by monthly email allowance and billed in US dollars. (SMTP2GO)

Plan	Monthly	Annual	Emails per Month	Extra Emails	Key Inclusions	Main Limits
Free	$0	$0	1,000	Not available	5 days of reporting, ticket support, 5 sender domains, 2 team members, 1 webhook	200 per day; 25 per hour until a sender domain is verified
Starter	$10	$100	10,000 (larger Starter tier available)	$1 per 1,000	30 days of reporting, ticket/chat/phone support, subaccounts, SMS, unlimited team members	Shared IPs; no email testing tools
Professional	$75	$750	100,000 (tiers up to 3 million)	$0.85 per 1,000 on the 100,000 plan	Starter features plus a dedicated IP and email testing tools	Prices above 100,000 shown only in the volume slider
Premier	Custom	Custom	Over 3,000,000	Available	Professional features plus personalized setup and support	Quote required

Sources: SMTP2GO pricing page, Subscription Plan Differences Explained.

Why Do Some Sites List Different SMTP2GO Prices?

Third-party listings disagree because SMTP2GO has restructured its Starter plan, and several listings have not caught up.

• Starter at $15: Capterra and Software Advice list Starter at $15 per month. The SMTP2GO plan card shows $10 per month or $100 per year for 10,000 emails.
• Legacy plan sizes: an earlier SMTP2GO announcement priced a 40,000-email Starter plan at $15 per month. That structure explains why “$15” persists in older reviews.
• Non-profit discount: cached copies of SMTP2GO’s billing FAQ show a 30% discount. The current support article lists 20%.
• Legacy subscriptions: SMTP2GO notes that legacy subscriptions, which are being phased out, pay overage and archiving per email instead of per 1,000 emails or per GB. (SMTP2GO)

EPR Verdict: Treat the plan card on SMTP2GO’s pricing page and the Account > Change Plan page in your dashboard as the source of truth. If a quote, reseller, or directory shows a different number, check it against those two pages before budgeting.

How SMTP2GO Pricing Works

SMTP2GO charges a flat monthly or annual fee for a set sending allowance, then bills extra emails per 1,000. (SMTP2GO) The service is an outgoing email relay: you enter SMTP2GO’s server details into your email software or code, or send through its API. (SMTP2GO FAQ) It is not a campaign builder or contact database. If you are deciding between that model and an all-in-one platform, see our guide to SMTP relay vs. email service provider.

Volume Is the Main Pricing Variable

Monthly sending volume sets the plan price. Plan levels in the dashboard range from 10,000 to 5 million emails per month, with custom plans above that. (SMTP2GO) Paid plans include unlimited team members and no limit on verified sender domains, so adding users or domains does not raise the subscription price. (SMTP2GO Support) Attachments up to 50 MB per email are supported. (SMTP2GO FAQ)

Does SMTP2GO Count Every Recipient?

Yes. Each recipient counts as one email. A message with five addresses in the To field and four in CC counts as nine emails against your quota. (SMTP2GO FAQ) Estimate volume from recipients, not from messages. This matters most for internal alert emails, scan-to-email devices, and group notifications.

Monthly vs. Annual Billing

Every paid plan can be billed monthly or annually, and annual subscriptions include two months free. (SMTP2GO) On the live plan cards, that means:

Plan	Monthly Billing	Annual Billing	Effective Monthly Cost on Annual
Starter (10,000)	$10	$100	$8.33
Professional (100,000)	$75	$750	$62.50

Source: SMTP2GO pricing page. Effective monthly cost is calculated by EPR.

Currency and Payment Methods

All invoices are billed in US dollars. EUR and GBP prices on the pricing page are approximate. (SMTP2GO) SMTP2GO accepts major credit cards and PayPal, and offers wire transfer or ACH on annual subscriptions. (SMTP2GO) Its FAQ also lists purchase orders, plus ACH or check for US customers. (SMTP2GO FAQ)

SMTP2GO Free Plan Limits

The free plan includes 1,000 emails per month with no time limit. (SMTP2GO Support) It suits testing, small websites, and low-volume apps. It does not suit anything that needs to send a burst of messages quickly. For how it compares with other permanent free tiers, see our roundup of free SMTP relay services.

Daily, Hourly and Monthly Caps

Free accounts are capped at 200 emails per day and 1,000 per month. A 25-email hourly limit applies until you verify a sender domain. (SMTP2GO Support) If you send faster than the daily limit, SMTP2GO queues the emails and delivers them as your quota allows. (SMTP2GO Support)

Reviewers notice these caps in practice. One verified Software Advice reviewer said they had to spread member mailshots over about an hour to stay within free-tier limits. (Software Advice) Verifying your sender domain on day one removes the hourly cap and is the cheapest fix.

Features the Free Plan Excludes

The free plan includes five days of reporting, up to five sender domains or single sender addresses, two team members, and one webhook. (SMTP2GO Support) It excludes:

• Email overage
• Email testing tools
• Subaccounts
• SMS messaging
• Email archiving
• IP and address authentication
• Scheduled reporting and activity storage extensions
• Phone and on-demand chat support after the first 14 days

Source: SMTP2GO Subscription Plan Differences.

What Happens When You Hit the Free Limit?

Sending stops when a free account reaches 1,000 emails in its monthly period. Emails sent after that point are rejected, not queued. (SMTP2GO) You either upgrade or wait for the quota to reset on the date shown on your dashboard. For password resets and order confirmations, that is a real outage risk. Move to Starter before you reach the cap, not after.

SMTP2GO Paid Plans Explained

SMTP2GO groups paid subscriptions into Starter, Professional, and Premier, and all three share 30 days of reporting, 3x overage, subaccounts, and ticket, phone, and live chat support. (SMTP2GO Support)

Starter Plan

Starter costs $10 per month or $100 per year for 10,000 emails, with extra emails at $1 per 1,000. (SMTP2GO) SMTP2GO’s support documentation describes Starter packages of 10,000 or 50,000 emails, while the pricing slider shows a 40,000 step. (SMTP2GO Support) The larger Starter tier’s price is not on the default plan card, so check the slider or the Change Plan page.

Starter includes:

• 30 days of reporting
• Ticket, phone, and live chat support
• Subaccount management
• Unlimited team members and sender domains
• Up to ten webhooks
• Scheduled reporting
• Optional add-ons: SMS, archiving, extended activity storage

Starter has no daily or hourly limit once the account is fully activated. You are limited only by your monthly allowance plus overage. (SMTP2GO Support) Starter sends from SMTP2GO’s shared IP pools, which rotate frequently. (SMTP2GO Support)

Professional Plan

Professional costs $75 per month or $750 per year for 100,000 emails, with extra emails at $0.85 per 1,000 on that tier. (SMTP2GO) It covers volumes from 100,000 to 3 million emails per month and adds a dedicated IP and email testing tools to everything in Starter. (SMTP2GO Support)

The default sending speed on Professional is 200,000 emails per hour, and SMTP2GO can raise it on request. (SMTP2GO Support) Accounts on the 100,000 or 250,000 plans can drop the dedicated IP and send from shared pools if they prefer. (SMTP2GO Support) The pricing slider shows 250,000, 500,000, and 1 million steps, but those prices do not appear on the default plan card. (SMTP2GO)

Premier Plan

Premier is a custom plan for senders above 3 million emails per month. It includes everything in Professional plus personalized setup and support. (SMTP2GO Support) Pricing is quoted through SMTP2GO’s custom signup form. Premier also includes 3x overage, so negotiate the overage rate along with the base price.

SMTP2GO Overage Pricing

Overage lets paid plans keep sending after the monthly allowance runs out, at a per-1,000 rate that depends on the plan. (SMTP2GO Support) It switches on automatically, with no account changes required. (SMTP2GO)

How the 3x Overage Cap Works

Paid plans can send up to three times their monthly limit. Sending stops at that ceiling until you upgrade. (SMTP2GO Support) The fee is collected at the end of each billing month. Quota emails go to team members with notifications enabled as you approach and pass your allowance, and SMTP2GO’s FAQ cites alerts at 80% and 100%. (SMTP2GO FAQ)

Plan	Included	Hard Ceiling With Overage	Overage Rate
Starter 10,000	10,000	30,000	$1.00 per 1,000
Professional 100,000	100,000	300,000	$0.85 per 1,000

Sources: SMTP2GO pricing page, Email Overage.

Reviewers on Capterra generally call the pricing reasonable, though some flag costly overages and a big jump between plan levels. The table above shows why: the Starter 10,000 plan tops out at 30,000 emails, and the next fully published step is Professional at $75.

Overage Rules for Invoiced and Subaccount Setups

Overage requires a fully activated account. If a master account has not completed activation and sends only through subaccounts, those subaccounts cannot go into overage. (SMTP2GO Support) Accounts that pay by purchase order or wire transfer, with no card on file, can still exceed their limit. SMTP2GO invoices that overage once a threshold is reached or adds it to the next renewal. (SMTP2GO Support)

Real Monthly Costs by Sending Volume

Monthly cost equals the plan price plus overage, plus any add-ons. The scenarios below use only published plan-card rates and monthly billing. (SMTP2GO)

Monthly Emails	Plan	Calculation	Monthly Cost
800	Free	Within 1,000 limit, under 200 per day	$0
10,000	Starter 10,000	Base price	$10
25,000	Starter 10,000	$10 + (15 x $1)	$25
30,000	Starter 10,000	$10 + (20 x $1), ceiling reached	$30
100,000	Professional 100,000	Base price, dedicated IP included	$75
150,000	Professional 100,000	$75 + (50 x $0.85)	$117.50
300,000	Professional 100,000	$75 + (200 x $0.85), ceiling reached	$245
100,000 + 1 extra IP	Professional 100,000	$75 + $19	$94

Calculations by EPR from SMTP2GO pricing and dedicated IP pricing.

Low-Volume Senders (Under 30,000 Emails)

Starter 10,000 is the cheapest paid option up to 30,000 emails. At $10 for 10,000 emails, the effective rate is $1 per 1,000, the same as the overage rate. (SMTP2GO) If your volume regularly sits between 30,000 and 100,000, price the larger Starter tier on your Change Plan page before defaulting to Professional.

High-Volume Senders (100,000 Emails and Up)

Professional 100,000 works out to $0.75 per 1,000 included emails, with overage at $0.85. (SMTP2GO) If you consistently send 150,000 or more, compare the overage total against the 250,000 tier in the slider. A higher base plan is often cheaper than paying overage every month, but confirm the tier price first.

SMTP2GO Add-Ons and Extra Costs

Add-ons are billed on top of the subscription and only on paid plans. The main ones are extra dedicated IPs, archiving, extended activity storage, and SMS. (SMTP2GO)

Additional Dedicated IPs

Additional dedicated IPs cost $19 per IP per month on plans of 100,000 emails and above. (SMTP2GO Support) The charge follows your billing frequency, monthly or annual. (SMTP2GO)

SMTP2GO’s sizing guidance:

• Minimum volume: about 5,000 emails per day, at least three days per week, to sustain a dedicated IP’s reputation.
• Above 500,000 per month: consider multiple IPs, roughly one per 2 million emails in your plan.
• Mixed traffic: use IP pools to separate transactional from marketing email.
• Warm-up: IPs are pre-warmed to a certain extent, but a gradual volume ramp is still recommended.

Source: SMTP2GO, When to Use a Dedicated IP Address.

Email Archiving

Email archiving costs $0.50 per GB per month on standard subscriptions. (SMTP2GO Support) It stores full email content, headers, attachments, and delivery records for 3 months to 5 years, and archived mail is searchable and exportable. Storage sits in the USA, Europe, or Australia depending on your account. (SMTP2GO Support) The 3-month and 6-month durations require billing through SMTP2GO’s newer payment processor.

Extended Activity Storage

Paid plans keep 30 days of activity by default and can extend storage to 60 days, 120 days, 1 year, or 2 years for an additional fee. (SMTP2GO Support) The fee is not published on the pricing page, so check it in the dashboard before you commit to a retention policy.

SMS Messaging

SMS is priced per message sent plus a cost per phone number, and both vary by location. (SMTP2GO) It is available on paid plans only. Budget SMS separately from email, since none of the plan prices include message credits.

Discounts, Refunds and Guarantees

SMTP2GO publishes one standing discount, one refund policy, and one service guarantee.

Non-Profit and Education Discount

Eligible non-profits and not-for-profit education providers get 20% off the subscription and any email overage. (SMTP2GO Support) You request it with a support ticket and official proof of non-profit status. At list prices, that brings Starter to $8 per month and Professional to $60 per month (EPR calculation).

30-Day Money-Back Guarantee

Paid plans carry a 30-day full refund if you are not satisfied. (SMTP2GO) SMTP2GO positions this as the way to trial higher-volume plans before committing. (SMTP2GO)

Service Level Agreement

SMTP2GO’s FAQ references a 100% Service Level Agreement: emails are delivered, or you get your money back. (SMTP2GO FAQ) The conditions sit in the terms of service, so read them before using the SLA in a client contract. Network issues and announcements are posted on the SMTP2GO status page.

What Every SMTP2GO Plan Includes

Core deliverability and reporting features ship on all plans, including free. (SMTP2GO)

Category	Included Features
Support	Ticket support, toll-free phone, live chat, setup assistance (phone and chat limited to 14 days on the free plan)
Deliverability	Automatic DKIM/SPF, feedback loops, blacklist monitoring, spamtrap detection
Reporting	Real-time analytics, bounce and spam tracking, unsubscribes, weekly summaries
Network	Servers worldwide, best-path routing, built-in redundancy, TLS/SSL

Source: SMTP2GO pricing page.

The pricing page also displays ISO 27001 and GDPR compliance badges. (SMTP2GO) SPF and DKIM are set up by adding CNAME records shown on the Sender Domains page. (SMTP2GO FAQ)

Support Access by Plan

Support channel access is the clearest non-volume difference between free and paid plans. Free accounts get ticket support, with phone and live chat for the first 14 days only. (SMTP2GO) Paid plans keep ticket, phone, and live chat support permanently. (SMTP2GO Support) SMTP2GO says it staffs support around the clock across the USA, UK, Spain, South America, Australia, and New Zealand. (SMTP2GO FAQ)

Support quality shows up in independent reviews. Software Advice lists a 4.8 out of 5 customer support rating across 178 reviews. (Software Advice)

Changing Plans, Invoices and Billing Alerts

Plan changes happen in the dashboard under Account > Change Plan, where you can upgrade, downgrade, or switch between monthly and annual billing. (SMTP2GO)

• Upgrades apply immediately on payment. Remaining credit from your current plan is applied.
• Downgrades take effect at the end of the current payment cycle.
• Invoices are stored under Account > Billing Details and emailed to the billing address.
• Billing alerts such as upcoming payment reminders and failed payments go to the billing email.
• Billing access to update payment details is limited to team members with Owner permissions.

Source: SMTP2GO Pricing, Plans and Billing.

Account Activation and Sending Limits

New accounts go through a one-time, automatic review before full activation. (SMTP2GO Support) Full activation removes daily and hourly limits on paid plans and is required for overage. (SMTP2GO Support) Signup requires a work email address, since public domains such as Gmail and Yahoo are blocked, plus an SMS verification code. (SMTP2GO)

The review is where most friction appears. One hands-on reviewer described the activation step as smooth. (Hack’celeration) A verified Software Advice reviewer reported a blocked account after testing with temporary email addresses, and SMTP2GO replied that the account did not meet its terms of service. (Software Advice)

Lists of more than 100 addresses must be fully opted in, mailed within the previous three months, and include an unsubscribe link. (SMTP2GO FAQ) Clean lists and a verified sender domain shorten the path to a fully active account.

How SMTP2GO Compares to Other SMTP Relays

SMTP2GO is cheaper than SendGrid, Mailgun, and Postmark at 10,000 emails on list price, and more expensive than Amazon SES at every volume. The table uses each vendor’s own pricing page as checked on October 10, 2026.

Provider	Free Option	Entry Price (About 10,000 Emails)	About 100,000 Emails	Dedicated IP	Extra Emails
SMTP2GO	1,000 per month, no expiry	Starter $10	Professional $75	1 included at 100,000+; extra $19/month	$1 (Starter), $0.85 (Pro 100,000) per 1,000
Postmark	100 per month, no expiry	Basic $15	Volume slider; confirm	From $50/month per IP, 300,000+ senders on Pro or higher	$1.80 (Basic), $1.30 (Pro), $1.20 (Platform) per 1,000
SendGrid	60-day trial, 100 per day	Essentials from $19.95	Pro from $89.95	1 included on Pro and Premier	Overage may apply; see SendGrid’s overage rates
Mailgun	100 per day	Basic $15	Scale $90	Included at 100,000+ volumes; extra $59/month	From $1.80 (Basic), $1.30 (Foundation), $1.10 (Scale) per 1,000
Amazon SES	AWS Free Tier credits for new AWS customers	About $1.60 (Essentials) or $1.00 (a la carte)	About $16 (Essentials) or $10 (a la carte)	Standard IP $24.95/month; managed IPs extra	Pay as you go, $0.16 or $0.10 per 1,000

SES figures exclude attachment data at $0.12 per GB and any other AWS service fees. (AWS)

Entry-Level Pricing Compared

SMTP2GO has the lowest entry price and the largest permanent free allowance of the subscription relays in this table. Its free plan sends 1,000 emails per month with no expiry, versus 100 per month on Postmark and a 60-day, 100-per-day trial on SendGrid. (SMTP2GO, Postmark, SendGrid) Mailgun’s free plan allows 100 emails per day. (Mailgun)

SMTP2GO Pricing vs. SendGrid and Mailgun at 100,000 Emails

SMTP2GO Professional costs $75 for 100,000 emails with a dedicated IP, below SendGrid Pro at $89.95 and Mailgun Scale at $90. (SMTP2GO, SendGrid, Mailgun) The other two bundle features SMTP2GO does not list. SendGrid Pro includes single sign-on and email validation credits. Mailgun Scale includes SAML SSO and 5,000 validations. SMTP2GO’s extra IPs cost $19 per month, versus $59 per month on Mailgun. (Mailgun)

Is Amazon SES Cheaper Than SMTP2GO?

Yes, on raw sending cost. SES charges $0.16 per 1,000 emails on its Essentials plan or $0.10 per 1,000 on a la carte pricing, plus $0.12 per GB of attachments. (AWS) New SES accounts start on Essentials from July 21, 2026, and can switch to a la carte. (AWS) SES can also add fees for other AWS services you connect, such as SNS notifications or S3 storage. Our Amazon SES pricing breakdown covers the surrounding fee lines; the plan structure above reflects the July 2026 change and supersedes what that page currently shows.

EPR Verdict: On published list prices, SMTP2GO is the cheapest subscription relay in this comparison at both 10,000 and 100,000 emails, and it includes a dedicated IP at $75. Amazon SES costs far less per email but bills by usage inside AWS. SendGrid and Mailgun cost more at 100,000 emails but include SSO and validation credits that SMTP2GO does not list.

Is SMTP2GO Worth the Price?

SMTP2GO is worth the price for teams that need reliable transactional sending, human support, and predictable volume pricing without building infrastructure. Software Advice reviewers rate its value for money 4.7 out of 5. (Software Advice)

Who SMTP2GO Pricing Fits

• Small websites and WordPress sites that fit inside 1,000 emails per month or the $10 Starter plan.
• MSPs and IT teams routing printers, scan-to-email devices, and client domains through one account with subaccounts. (SMTP2GO Support)
• SaaS apps under 100,000 emails that want phone and chat support on the entry plan.
• Senders at 100,000 emails that want a dedicated IP without paying for a higher-tier plan elsewhere.

MSPs passing costs to clients should set expectations early. One verified reviewer described client “range anxiety” about unpredictable spend when moving off a free ISP relay. (Software Advice) Quota alerts and per-client subaccounts help control that.

Where SMTP2GO Falls Short

• No marketing platform features. There is no contact database, campaign builder, or A/B testing. (Hack’celeration)
• No SSO listed. SMTP2GO’s plan documentation does not list single sign-on, and independent reviewers flag its absence. (Hack’celeration)
• Short default retention. Paid plans keep 30 days of activity unless you pay to extend it. (SMTP2GO Support)
• Higher per-email cost than SES. At volume, SES is several times cheaper per email. (AWS)
• Opaque higher tiers. Prices for the larger Starter tier and Professional tiers above 100,000 are not on the default plan card.

How to Choose an SMTP2GO Plan

Pick the plan whose included allowance covers a normal month, then use overage only for spikes.

1. Count recipients, not messages. Every To, CC, and additional recipient is one email. (SMTP2GO FAQ)
2. Find your peak day. If it exceeds 200 emails, the free plan will queue mail. (SMTP2GO Support)
3. Check the 3x ceiling. Make sure your worst month stays under three times your plan allowance. (SMTP2GO Support)
4. Decide on a dedicated IP. Only take one if you send about 5,000 emails per day, three days per week. (SMTP2GO Support)
5. Price add-ons. Add archiving, extended activity storage, extra IPs, and SMS to the subscription total.
6. Choose billing frequency. Annual billing saves two months if your volume is stable.
7. Apply discounts. Request the 20% non-profit discount before your first invoice. (SMTP2GO Support)
8. Plan the migration. Verify sender domains, update SPF and DKIM, and test before cutover. Our guide to switching email service providers covers the full checklist.

Compare before you commit. Email Platform Review compares SMTP relays, ESPs, and transactional email tools using the same criteria for every vendor. See how SMTP2GO stacks up against other email delivery services for developers before you pick a plan.

Bottom Line on SMTP2GO Pricing

SMTP2GO pricing is simple at the low end and less transparent at the high end. The free plan, the $10 Starter plan, and the $75 Professional plan with a dedicated IP are clearly published and competitive. Overage is predictable at up to three times your allowance. Larger tiers, extended activity storage, and SMS need a dashboard check before you budget. Verify the live plan card, count recipients carefully, and size the plan to a normal month rather than your peak.

SMTP2GO Plan and Billing FAQs

How much does SMTP2GO cost per month?

SMTP2GO costs $0 on the free plan for 1,000 emails per month. The live pricing page lists Starter at $10 per month for 10,000 emails and Professional at $75 per month for 100,000 emails. Premier is custom-priced above 3 million emails. Overage, extra dedicated IPs, archiving, and SMS are billed on top of the plan price.

Does the SMTP2GO free plan expire?

No. SMTP2GO says the free plan has no time limit and can be used for as long as you need it. The trade-off is volume and features: 1,000 emails per month, 200 per day, five days of reporting, two team members, one webhook, and ticket-only support after the first 14 days.

Why do some sites list SMTP2GO Starter at $15 per month?

Several software directories and older reviews still show $15 per month for Starter, and SMTP2GO’s own pricing page title still reads “from $15/mo.” The plan card on the same page shows $10 per month or $100 per year for 10,000 emails. Treat the plan card and your dashboard’s Change Plan page as the current price.

How much does SMTP2GO charge for extra emails?

Overage is billed per 1,000 extra emails at the end of the billing month. The pricing page lists $1 per 1,000 on the Starter 10,000-email plan and $0.85 per 1,000 on the Professional 100,000-email plan. Rates differ by plan size, and you can send up to three times your monthly allowance before sending stops.

Does SMTP2GO offer an annual billing discount?

Yes. Annual subscriptions include two months free on every paid plan. Starter drops from $10 per month to $100 per year, an effective $8.33 per month. Professional drops from $75 per month to $750 per year, or $62.50 per month. Annual plans also allow payment by wire transfer or ACH through the checkout invoice.

Is a dedicated IP included in SMTP2GO pricing?

A dedicated IP is included only on plans of 100,000 emails per month and above, which means Professional and Premier. Starter and free accounts send from SMTP2GO’s shared IP pools. SMTP2GO recommends at least 5,000 emails per day, three days per week, to keep a dedicated IP’s reputation stable, so smaller senders usually do better on shared IPs.

How much does an additional dedicated IP cost on SMTP2GO?

Additional dedicated IPs cost $19 per IP per month on eligible plans. You add them from the Settings > Dedicated IPs page, and the charge follows your billing cycle, monthly or annual. SMTP2GO suggests roughly one dedicated IP per 2 million emails in your plan, or a separate IP pool when you split transactional and marketing traffic.

Does SMTP2GO count each recipient as a separate email?

Yes. SMTP2GO counts each recipient as one email. A message with five addresses in the To field and four in CC counts as nine emails against your quota. Teams that send to group lists, scan-to-email devices, or several internal stakeholders should estimate monthly volume by total recipients, not by the number of messages they send.

Can I pay SMTP2GO by invoice or wire transfer?

Yes, with conditions. SMTP2GO accepts major credit cards and PayPal on all paid plans. Wire transfer and ACH are available for annual subscriptions, with the invoice and bank details provided at checkout. SMTP2GO’s FAQ also lists purchase orders and, for US customers, ACH or check. Accounts without a card on file are invoiced for overage later.

Does SMTP2GO offer a non-profit discount?

Yes. SMTP2GO offers eligible non-profit organizations and not-for-profit education providers a 20% discount. It applies to the monthly or annual subscription and to email overage. You request it by submitting a support ticket with official documentation of your non-profit status. Some cached pages still show 30%, but current support documentation lists 20%.

Can I get a refund from SMTP2GO?

SMTP2GO offers a 30-day money-back guarantee on paid plans. Its FAQ also references a 100% Service Level Agreement that promises delivery or your money back under the terms of service. Review those terms before relying on the SLA for contracts or compliance, since the guarantee’s conditions sit in the legal terms rather than on the pricing page.

What happens when I downgrade my SMTP2GO plan?

Downgrades take effect at the end of your current payment cycle, so you keep the higher allowance until renewal. Upgrades apply immediately after payment, and any remaining credit from your current plan is applied. You can also switch between monthly and annual billing from the Account > Change Plan page in the SMTP2GO dashboard.

How much does SMTP2GO email archiving cost?

Email archiving costs $0.50 per GB per month on standard subscriptions and is available only on paid plans. You choose a retention period from 3 months to 5 years. Archived emails are stored in the USA, Europe, or Australia, depending on your account. Charges are added to your account and billed at the end of the billing month.

Is SMTP2GO cheaper than SendGrid?

At list prices, yes, at both entry and mid volume. SMTP2GO Starter is $10 per month for 10,000 emails, while SendGrid Essentials starts at $19.95. At 100,000 emails, SMTP2GO Professional is $75 with a dedicated IP, and SendGrid Pro starts at $89.95. SendGrid has no permanent free plan, only a 60-day trial at 100 emails per day.

Is SMTP2GO cheaper than Amazon SES?

No. Amazon SES is cheaper per email. SES charges $0.16 per 1,000 emails on its Essentials plan or $0.10 per 1,000 a la carte, plus $0.12 per GB of attachments. That puts 100,000 emails at roughly $10 to $16 before extras. SMTP2GO costs more but bundles a dashboard, reporting, phone support, and a dedicated IP at 100,000.

Can I send marketing emails on SMTP2GO plans?

Yes, within SMTP2GO’s rules. Lists over 100 addresses must be fully opted in, mailed within the previous three months, include an unsubscribe link, and avoid restricted industries listed in the terms. SMTP2GO is a delivery service, not a campaign builder, so you still need list management and email design tools from a separate platform.

Why does a new SMTP2GO account have sending limits?

New accounts go through a one-time automatic review before full activation. Until then, sending limits apply, and accounts that are not fully activated cannot go into overage. Reviewers describe the process as smooth when lists are clean, but strict when list sources or test addresses look risky. Verify your sender domain early to remove the free plan’s hourly cap.

How can I predict my monthly SMTP2GO bill?

Start with recipients, not messages, since each recipient counts as one email. Pick the plan whose allowance covers a normal month, then price spikes at your overage rate. SMTP2GO emails quota alerts as you approach and pass your allowance. MSPs passing costs to clients can allocate quota through subaccounts to keep each client’s usage separate.

Is the jump from Starter to Professional worth it?

Professional is worth it once you need volume above Starter’s ceiling or a dedicated IP. Starter 10,000 at $10 caps at 30,000 emails with overage. Professional at $75 adds 100,000 emails, a dedicated IP, email testing tools, and $0.85 overage. Between 30,000 and 100,000 emails, price the larger Starter tier on your Change Plan page first.